Refund policy
At Big Day Out, we take pride in creating custom-made products tailored to your unique specifications. Due to the personalized nature of our products, we do not accept returns.
Exchange and Refund Policy
While returns are not eligible, we understand that issues may arise during shipping. We will consider exchanges or refunds under the following circumstances:
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Damaged Products: If your product arrives damaged, please contact us within 7 days of receipt with detailed photos of the damage and your order information. We will assess the situation and arrange for a replacement or refund.
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Lost Products: If your order does not arrive within the expected delivery timeframe, please contact us so we can investigate the issue. If the product is confirmed lost by the carrier, we will issue a replacement or a full refund.
How to Contact Us
For any issues regarding damaged or lost products, please reach out to our customer service team here with your order details and relevant documentation.
Thank you for your understanding and for choosing Big Day Out for your custom-made products.